I
have said more times than I can count . . . be nice to airline and airport
employees and it will go a long way when you need something. Today my thoughts on this topic were validated
and it came from the employee’s mouth herself.
My
flight was delayed (usual day, right?).
Knowing how the east coast airports operate and start to domino delay in
the afternoon, I waited in a long line at the airline club service desk to see
if I could be added to the stand-by list for another flight. I mentioned my flight was delayed and said I
wanted to see if she could please add me to the stand-by list for an earlier
flight. As she was looking in her
computer, she commented on “how nicely I presented that”, in that I was open to
the fact she may not be able to help me, I said please, and was friendly. She mentioned that the gentleman she had
waited on before me told her what she “better do" for him.